Returns & Exchanges

Free instant returns by post

Witchery offers free returns for online purchases via our returns partner, Refundid.

Refundid is 100% free for all customers, with no subscription, set-up or transaction fees.

To start your return, fill out your order number and email address below.

*Refundid is not available on in store purchases, gift cards, personalised orders and items that do not apply to our return policy.

Learn more about Refundid

Free returns by post

Witchery offers free returns for online purchases via our returns partner, Refundid.

Refundid is 100% free for all customers, with no subscription, set-up or transaction fees.

*Free returns are not instant for NZ orders.

Please allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited.

To start your return, fill out your order number and email address below.

*Refundid is not available on in store purchases, gift cards, personalised orders and items that do not apply to our return policy.

Learn more about Refundid

International Returns

Please log in to the eShopWorld returns portal to lodge your return

Return / Exchange an Item

International Returns

Witchery Online Returns
Hoppers Crossing DC
PO BOX 4140, Hoppers Crossing
VIC, 3029, Australia

Looking to make a return in Australia or New Zealand?

Free Australian Online Returns

All Australian online returns are free, via our Refundid

Start Return

New Zealand Returns

All New Zealand online returns must be packaged and returned via CourierPost to:

Witchery Online Returns
Westfield Shopping Centre,
Shop 243, 277 Broadway Newmarket,
Auckland NZ 1027

Due to delivery restrictions, all New Zealand returns must be sent via Courierpost.

Can I return or exchange an in-store item by post?

If your item was purchased online, you may return your item online via post for a refund or exchange, however any rewards redeemed in the original purchase will be forfeited.

If your item was purchased in-store, you may not return or exchange your item online via post. You may only return or exchange your item in-store.

For Purchases Made Online

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

For Purchases Made In-Store

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

Note

Unfortunately, we cannot refund or exchange any in-store purchases at our online fulfilment center (OFC) regardless of the payment method.
If an in-store purchase is returned to our OFC, it will be sent back to the customer to then return in store.
PayPal purchases may be refunded at any Witchery store to the credit or EFTPOS card of your choice.
The cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
AfterPay purchases can only be exchanged for product of equal value.
If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange on the packing slip provided. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed. Please note: Alipay online orders are unavailable for exchange by post.
Items purchase in-store may be returned to an Outlet store (excluding the Forest Hill Outlet store) for a full refund or exchange. Items purchased at the Forest Hill Outlet store can only be returned or exchanged at the Forest Hill Outlet store.

How to return or exchange an item by post

Free Australian Online Returns

All Australian online returns are free, via our Australia Post Returns Portal. Simply follow the below steps to lodge your free return:

Enter your return details. Your return authorisation number is the same as your order number and can be found on your order confirmation email.
Review and confirm your details to create your prepaid return label.
Print your return label and securely attach the label to the top face of the parcel, ensuring the tape does not cover any part of the barcode. You may print your label at most Post Offices.
Post your parcel at any Post Office and you will be issues with a lodgement receipt and tracking number. Alternatively, post your parcel in a red street posting box or in-store drop box.

Australia Post Return

Returns may take up to 10 business days to be processed. Once your refund has been processed you will receive an email to notify you.

Witchery does not take responsibility for any lost parcels sent by the customer. It is advised that return parcels are sent via registered post in order to receive a tracking number.

Online orders processed with Alipay are currently unavailable for an exchange.

Please return your order to the returns address listed below, following the instructions on the packing slip included with your order.

Return Locations

Australian Returns

Free Australian returns, via our Australia Post Returns Portal

New Zealand Returns

Witchery Online Returns
Westfield Shopping Centre,
Shop 243, 277 Broadway Newmarket,
Auckland NZ 1027 Due to delivery restrictions, all New Zealand returns must be sent via Courierpost.

International Returns

Witchery Online Returns
Hoppers Crossing DC
PO BOX 4140, Hoppers Crossing
VIC, 3029, Australia

View full offer terms & conditions

How long does it take for postal refund to be issued?

Please allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Thank you for your understanding.

Witchery will happily give a refund for your item that is unworn, unwashed, unused and with its original tags. You can expect to receive a refund within the below time frames:

Online Australia & New Zealand 14 days from the date of delivery

Online International 45 days from order placement.

All freight costs for online orders are non-refundable for change of mind returns.

Can I return or exchange an online item in-store?

For items purchased online, you may return your item online via mail for a refund or exchange. Items purchased online using certain payment method cannot be exchanged online via mail and can only be returned via mail for a refund. Items purchased in-store cannot be returned or exchanged online via mail. See below table for more information.

International orders cannot be returned to Witchery stores. International orders cannot be exchanged and will be refunded in full upon return via mail.

For Purchases Made Online

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

For Purchases Made In-Store

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

Note

Items purchased online cannot be returned to the Forest Hill Outlet store.
Unfortunately, we cannot refund or exchange any in-store purchases at our online fulfilment center (OFC) regardless of the payment method.
If an in-store purchase is returned to our OFC, it will be sent back to the customer to then return in store.
PayPal purchases may be refunded at any Witchery store to the credit or EFTPOS card of your choice.
The cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
AfterPay purchases can only be exchanged for product of equal value.

How to return or exchange an online item in-store?

Show your online receipt (this was emailed to you when you placed your online order) and the credit card used for your purchase at any Witchery store within 30 days of delivery where our store staff will be happy to assist you.

Orders made via PayPal or Alipay may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.

Orders made via Alipay cannot be refunded or exchanged in store. See ‘Return by Post’ for details on how to return or exchange an item by post.

Items purchased online cannot be returned or exchanged in Clearance, Myer or David Jones stores.

If exchanging in-store, please call ahead to confirm the item is available in the store you are visiting. Visit our store pages for phone numbers.

How long do I have to make a return?

The following change of mind time frames apply:

In-store 30 days from date of purchase

Online Australia & New Zealand 30 days from date of delivery.

Online International 45 days from order placement.

Can I return an item for a change of mind?

At Witchery, we are happy to offer you a return for change of mind on most full priced and reduced merchandise.

Witchery will honour a refund or exchange on a change of mind item with the following conditions:

Proof of purchase is accompanied with the returned merchandise;
The merchandise is unworn, unwashed, unused and with its original tags intact.
Swimwear was tried on wearing full briefs with hygiene stickets and all tags intact.
If the exchanged item is of lesser value than the original item(s), any rewards used towards the original purchase will be forfeited in the exchange.
On any returned orders, any Rewards or Tier Status progress earned in relation to these item(s) will be reversed. Further, any rewards redeemed as part of the original online order will not be reissued. See full member Terms & Conditions.
Any promotional offers or discounts received in the original order will not be applied or carried over in exchanges.

Exceptions To Our Change Of Mind Policy

Our change of mind policy does not apply to cosmetics, earrings and underwear due to hygiene reasons.

Where can I make a return or exchange?

For Purchases Made Online

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

For Purchases Made In-Store

	Return Location	Exchange Location
Credit Card	Online In-Store	Online In-Store
AfterPay	Online In-Store	Online In-Store
AliPay	Online In-Store	Online In-Store
ApplePay	Online In-Store	Online In-Store
PayPal	Online In-Store	Online In-Store
Klarna	Online In-Store	Online In-Store

	Credit Card	AfterPay	AliPay	ApplePay	PayPal	Klarna
Return Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store
Exchange Location	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store	Online In-Store

Note

Unfortunately, we cannot refund or exchange any in-store purchases at our online fulfilment center (OFC) regardless of the payment method.
If an in-store purchase is returned to our OFC, it will be sent back to the customer to then return in store.
PayPal purchases may be refunded at any Witchery store to the credit or EFTPOS card of your choice.
The cardholder name must be identical to the name on the order confirmation and a form of photo identification must be presented.
AfterPay purchases can only be exchanged for product of equal value.

Can I cancel, or change my online order?

Unfortunately, we are unable to cancel or make amendments to any online orders after your order is placed. Amendments may include but are not limited to:

Change of delivery address
Changes to colours and sizes
Adding or removing items
Applying discounts or rewards
Full order cancellations

To avoid disappointment, please ensure all details provided are correct at the time of order placement.

Something I ordered is faulty.

If you have purchased an item with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.

Further information is available here.

International Purchases

International orders cannot be returned to Witchery stores. International orders cannot be exchanged and will be refunded in full upon return via mail.

Please return your order to the returns address listed below, following the instructions on the packing slip included with your order.
International orders cannot be returned to Witchery stores.
International orders cannot be exchanged, and will be refunded in full upon return. If you require an exchange, please place a new order at witchery.com

Return Locations

Australian Returns

Free Australian returns, via our Australia Post Returns Portal

New Zealand Returns

Witchery Online Returns
Westfield Shopping Centre,
Shop 243, 277 Broadway Newmarket,
Auckland NZ 1027
Due to delivery restrictions, all New Zealand returns must be sent via Courierpost.

International Returns

Witchery Online Returns
Hoppers Crossing DC
PO BOX 4140, Hoppers Crossing
VIC, 3029, Australia

What will happen to Witchery Rewards I have redeemed or earned?

Returns: If a customer wishes to return a purchase reasons other than that the goods are faulty or misdescribed:

Any Rewards applied to your original purchase will be carried over when an exchange is requested. However, If the exchanged item is of lesser value than the original item/s, any additional rewards used towards that purchase will be forfeited. Rewards applied to your original purchase are not reissued when products are returned for a refund.
Any Spend & Earn Reward that was earned from the original purchase and is still active will be reversed; and
Any Reward that may otherwise have been obtained (such as through being promoted to a higher tier) will be kept but the Member will have the value of the return transaction deducted from their Spend Balance. This may result in the Member having a negative Spend Balance or Tier Balance.

Have a question that isn't answered above?

Country Road Group's Customer Service representatives are available over the phone during the hours of 9:00am and 5:00pm AEST, Monday – Friday.

Please contact Country Road Group's Customer Service for assistance:

Australia 1800 033 465

New Zealand 0800 300 034

International +61 3 8509 3700

Please include your Loyalty Card Number, your online order number (where applicable) and contact details in all correspondence to assist us in handling your query appropriately.

Our customer service team endeavours to respond to your queries as quickly as possible. In busy periods, however, please allow up to 48 hours for us to return your query.

Looking to make a return outside of Australia?

New Zealand Returns

All New Zealand online returns can be packaged and returned via Refundid to:

Witchery Online Returns
Westfield Shopping Centre,
Shop 243, 277 Broadway Newmarket,
Auckland NZ 1027

Start Return

International Returns

Witchery Online Returns
Hoppers Crossing DC
PO BOX 4140, Hoppers Crossing
VIC, 3029, Australia

Start Return

Looking to make a return outside of New Zealand?

Free Australian Online Returns

All Australian online returns are free, via Refundid

Start Return

International Returns

Witchery Online Returns
Westfield Shopping Centre,
Shop 243, 277 Broadway Newmarket,
Auckland NZ 1027

Start Return

Returns & Exchanges

Free instant returns by post

Get Started with your Refundid return below

Free returns by post

Get Started with your Refundid return below

International Returns

International Returns

Can I return or exchange an in-store item by post?

For Purchases Made Online

For Purchases Made In-Store

Note

How to return or exchange an item by post

Free Australian Online Returns

Return Locations

How long does it take for postal refund to be issued?

Can I return or exchange an online item in-store?

For Purchases Made Online

For Purchases Made In-Store

Note

How to return or exchange an online item in-store?

How long do I have to make a return?

Can I return an item for a change of mind?

Exceptions To Our Change Of Mind Policy

Where can I make a return or exchange?

For Purchases Made Online

For Purchases Made In-Store

Note

Can I cancel, or change my online order?

Something I ordered is faulty.

International Purchases

Return Locations

What will happen to Witchery Rewards I have redeemed or earned?

Have a question that isn't answered above?